Refund policy

Return and Exchange Policy
Effective Date: [Insert Date]
Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Exchange Policy below.
1. Eligibility for Returns & Exchanges
  • Products must be:
  • Unused, in original condition, and with all tags/labels attached.
  • In their original packaging (including boxes, protective wrapping, and accessories).
  • Accompanied by a valid order number or proof of purchase.
  • Exceptions:
  • Customized or personalized items (unless defective).
  • Final sale items (marked as "non-returnable" at checkout).
  • Perishable goods (e.g., food, beauty products with seals broken).
  • Digital products (e.g., e-books, software downloads).
2. Timeframe for Returns
You have 30 days from the date of delivery to request a return or exchange. Returns received after 30 days may be denied at our discretion.
3. How to Request a Return/Exchange
Step 1: Contact Customer Support
Email us at
  • Phone: [+86-8183-4418-3060] (Monday-Friday, 9 AM-5 PM [Beijing Time Zone])
Our team will assist you within 2-3 business days.
Step 2: Ship Your Item Back
  • We will provide a return address and instructions via email.
  • Shipping Costs:
  • Customers are responsible for return shipping fees, unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping method (e.g., USPS, FedEx) and keeping proof of postage.
Step 3: Inspection & Processing
  • Once we receive your return, our team will inspect the item within 5-7 business days.
  • If approved:
  • Refunds: Will be issued to your original payment method. Processing times depend on your payment provider (usually 3-10 business days).
  • Exchanges: We will ship the new item as soon as your return is approved. If the item is out of stock, we will notify you and offer a refund or alternative.
4. Refund Policy
  • Refunds are issued for the purchase price of the item only. Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
  • If you paid with store credit, the refund will be applied to your account balance.
5. Exchange Policy
  • Exchanges are subject to availability. If the desired size, color, or style is out of stock, we will notify you and offer a refund or similar alternative.
  • If you wish to exchange for a higher/lower priced item, we will adjust the balance via your original payment method or store credit.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the issue and your order details. We will arrange a free replacement or full refund, including return shipping costs.
7. International Orders
  • For orders shipped outside [your country], return shipping costs are the responsibility of the customer. Import duties, taxes, or fees incurred during return are not reimbursable.
8. Contact Us
For questions about returns or exchanges, reach us at:
  • Phone: [+86-8183-4418-3060] (Monday-Friday, 9 AM-5 PM [Beijing Time Zone])

Mailing Address

[Zhian Art]
[Room 303,N5 Dong,Tao Xi Chuan Yi Shu Jia Gong Zuo Shi]
[JingdezhenCity, Jiangxi,  333000]
By shopping with us, you agree to abide by this Return and Exchange Policy. Thank you for trusting [Your Store Name]!
Last updated: [Insert Date]